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We’d love to hear from you. We’re here to answer your questions and listen to your suggestions.
Hours
Mon – Fri
8:00 am — 6:00 pm
Sat
8:00 am — 5:00 pm
Sun
Closed
Contact
Let’s Connect
Frequently Asked Questions
Have questions? We have answers.
How can I start selling gold on Afrigold Connect?
To begin selling gold on our platform, first create an account by registering on our website. Once your account is verified, you can list your gold by going to the “Sell Gold” section. Ensure your provide all necessary details like type, purity, and quantity. Contact us if you need assistance with account setup or listing creation.
What are the transaction fees for buying or selling gold?
We charge a small transaction fee of 2% on each sale made through Afrigold Connect to cover operational costs. For buying, there are no fees, but you will be responsible for any shipping or insurance costs if applicable. Please contact us for details on fee structures or any promotions that might reduce these costs.
How does Afrigold Connect ensure the security of transactions?
Security is paramount at Afrigold Connect. We employ SSL encryption for all transactions, use secure payment gateways and offer an escrow service for high-value transactions to ensure both parties are satisfied before funds are released. Our platform is regularly audited for security compliance.
Can Afrigold Connect assist with managing my gold mine?
Absolutely! Afrigold Connect provides comprehensive mine management services including consultancy, equipment supply, training, and operational management. Contact us for tailored consultation based on your mine’s specific needs.
What should I do if I encounter a problem with a transaction?
If you face any issues, please reach out to our customer support team immediately via ‘Contact Us’ form or through our live chat feature. We’ll assist in resolving disputes, handling refunds if necessary, or providing guidance on next steps.
How can I get more information about the ethical sourcing of gold through your platform?
Ethical sourcing is a core value at Afrigold Connect. We source gold from mines that adhere to responsible mining practices. For more detailed information, including our sourcing criteria, certifications, or to schedule a visit to one of our partner mines, please contact us directly.